Privacy Disclaimer

POPIA & PAIA Disclaimer
Last updated: 2025/11/20


1. Introduction

Amarantine Travels (Pty) Ltd (“we”, “us”, “our”) (Registration No: 2024/535672/07) respects your right to privacy and access to information, and we are committed to protecting the personal information we process, in line with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and your right of access under the Promotion of Access to Information Act 2 of 2000 (“PAIA”).
We provide this Disclaimer to inform you how we collect, use, store and protect personal information and how you can exercise your rights of access to information.


2. What is required under POPIA

Under POPIA, a “responsible party” must ensure that the processing of personal information complies with the conditions for lawful processing (accountability, processing limitation, purpose specification, information quality, openness, security safeguards, data subject participation). POPIA+1
We act as the responsible party in respect of the personal information we collect from you and process.


3. What personal information we collect and how we use it

We may collect personal information from you in the course of providing our travel packages and related services, including but not limited to: name, contact details (email, telephone, mailing address), passport/ID information (where required for bookings), travel preferences, emergency contact details, payment details, and other information necessary to deliver our services to you.


We collect and use that personal information for specific, explicitly defined and lawful purposes (for example: arranging tour bookings, managing payments, communicating with you about your travel arrangements, marketing with your consent). We will not process your personal information in a manner that is incompatible with these purposes.


4. How we protect your personal information

We apply appropriate technical and organisational measures to secure your personal information against loss, unauthorised access, disclosure, alteration or destruction. We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, and thereafter securely delete or anonymise it.


5. Your rights as a data subject

You have the right to:

  • access the personal information we hold about you;
  • request correction or deletion of your personal information if it is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully;
  • object to the processing of your personal information under certain conditions;
  • withdraw any consent you gave for processing, where applicable;
  • request a record of how we processed your personal information;
  • lodge a complaint with the Information Regulator if you believe we have breached the provisions of POPIA. Empowered Compliance Monitor+1


6. Use of cookies and similar technologies

We may use cookies or similar technologies to enhance the functionality of our website, for example to remember your preferences or analyse website traffic. You may manage or disable cookies via your browser settings; however, please note that disabling some cookies may impact your user experience on our site.


7. Transfers of personal information outside South Africa

If we transfer your personal information to a recipient located outside the Republic of South Africa, we will ensure that such transfer is subject to appropriate safeguards and that the recipient provides a comparable level of protection as required under POPIA. POPIA


8. Promotion of Access to Information (PAIA)

Under PAIA you have a right to request access to records held by us if those records are required for the exercise or protection of your rights. We have a PAIA Manual available on request that describes:

  • The categories of records we hold, how we keep them, our records management practices;
  • The procedure for requesting access;
  • The fees and how we will respond to requests for access.
    To submit a request under PAIA, please send your request in writing to our Information Officer at the contact details below.


9. Contact details of our Information Officer

Name: Chantelle Naude
Email: chantelle@amarantinetravels.co.za
Telephone: +27 78 380 8488
Address: 3 Welgelegen Street, Malmesbury, 77300
Should you have any questions about this Disclaimer, your personal information, our PAIA Manual or how we process your data, please contact us at the above details.


10. Amendments

We may amend this POPIA & PAIA Disclaimer from time to time. The latest version will always be available on our website at https://amarantinetravels.com. We encourage you to review this statement periodically.


11. Acknowledgement

By using our website and/or engaging our services you acknowledge that you have read, understood, and accepted the terms of this POPIA & PAIA Disclaimer and consent to us processing your personal information for the specified purposes.